Some of these reviews make me really angry. I grew up with parents as realtors, and I've met some pretty bad ones in my day... so I know the sour taste they can leave behind in your mouth. As a freshman at BU I first looked up Inbound Realty and was SO turned off by their awful and pushy service that I didn't move off campus. As a sophomore looking for housing for my Junior Year, I stumbled upon Harvard Ave Realty and came across a Realtor named Dan Patzelt.
Honestly my situation was horrific.  I had two weeks to find an apartment, and I was overseas without ANY internet connection for most of my transaction. Dan worked above and beyond to get me an apartment.
On top of that, when I landed in America the entire office helped me unload my 4 suitcases off the curb, into the office, and helped me move into my apartment THAT DAY (again I gave them 2 weeks notice.) Almost every agent in the office was so helpful that day. They helped me get a parking spot, worked with me even though I was probably the most difficult client they had. On top of that, I was getting a studio. That means they were making very little money on me.

I have to think that some of these reviews are coming from disgruntled customers who didn't necessarily "get there way" which if you live in Boston for more than a year, you can understand not every apartment is going to be perfect for the price you're asking. Honestly, I'm not sure why some agents are getting bad reviews, but I can say I've dealt with four real estate agencies in the Allston/Brookline area and this is the ONLY one i'd recommend to a friend (and I have several times), and I'd recommend any Realtor there.

  Extremely unprofessional, unprepared, and awkward. Viewing apartments with the Realtor here was a waste of my time, and one of the most uncomfortable experiences I've ever been in.

  Finding an apartment in Boston is never easy, and there are a lot of awful realtors out there that will show you something either out of your price range or something you explicitly said you didn't want. Luckily, I met David Sugarman who actually listened to everything I wanted, and was able to show me all the apartments that met my criteria. When I mentioned I had a friend who lived in a building I liked, he spoke with the owner to get the apartments in his inventory. What a guy! He was always professional, and had a really friendly staff whenever I was in the office. I highly recommend Harvard Ave Realty to anyone looking for an apartment in the Boston area.

  I found Harvard Ave Realty and Orit by chance while looking at apartments online. Orit Aviv has been amazing in helping me find an apartment AND signing the lease in one day. She also gave me her honest opinion for each place we visited by taking my situation into account, which surprised me to say the least. If you need a trustworthy and helpful broker to help you find an apartment around the area, then choose Orit.

  Eric at Harvard Ave Realty does nothing but post bait and switch ads on Craigslist. My husband and I have each called on separate occasions about a listing that was posted weeks apart and he called each of us back saying it was suddenly rented because it was such a great place. All he wants is to get you on the phone to see what you're looking for and then try to get you into some shady apartment you wouldn't otherwise consider.

Do not trust this "agency".